Mon to Thurs 8:30am – 17:00
Friday 8:30am – 14:00
© 2022 Henderson + Hardy
Dentistry and oral care for you and your family
This website is operated by Henderson & Hardy Ltd. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:
Henderson & Hardy Ltd (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
a) Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.
We collect information about our users for the following purposes:
We may share your information with:
We will not share you personal information with any other 3rd parties.
No personal information has to be provided by you to us at any time.
We will hold your personal information for the following periods:
These periods are no longer than necessary in each case.
We rely on the following as the lawful basis on which we collect and use your personal information:
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
We will not transfer your personal information outside of the EEA at any time.
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights, please:
From time to time, we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
If you have any questions about this policy or the information we hold about you, please contact us by:
Henderson & Hardy Dental Practice Ltd
3 Rubislaw Place
telephone: 01224 640764
Calls will be answered at the following times:
Mon – Thurs 8:30am – 5:00pm
Friday 8:30am – 2:00pm
We may record calls for quality and training purposes.
MESSAGE TO ALL OUR PATIENTS REQUIRING OUT OF HOURS EMERGENCY TREATMENT (ON CALL).
WE SHARE THE ON CALL WITH OTHER DENTAL PRACTICES.
WHEN YOU CALL HENDERSON & HARDY OUT OF HOURS AND PRESS 0 (zero) YOUR CALL
IS AUTOMATICALLY TRANSFERRED TO THE PRACTICE WHO ARE ON CALL.
PLEASE BE AWARE THAT YOU MAY EXPERIENCE A LONGER WAIT FOR THEM TO
ANSWER, BUT THEY WILL ANSWER YOUR CALL.